Welcome to the Revell Store FAQ! As precision providers for discerning modelers worldwide, we’ve compiled answers to common questions about our premium modeling products and services. Whether you’re working on historic ship builds or detailed scale models, find the information you need below.
About Our Products
What types of modeling products do you specialize in?
We specialize in high-quality modeling components for serious hobbyists, including:
- Historic ship and vehicle model kits (Occre, Tamiya, Victory Miniatures)
- Precision fittings and detail parts (brass propellers, scale decals, drive units)
- Specialty components for radio-controlled models
- Authentic hardware for scale accuracy
Are your model kits suitable for beginners?
While we carry some introductory kits, most of our inventory is designed for intermediate to advanced modelers who appreciate:
- Historically accurate details
- Precision-engineered components
- Scale authenticity in 1:72 and similar proportions
Ordering & Payments
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure global transactions. All payments are processed through encrypted channels for your security.
Why was my order declined?
Common reasons include:
- Insufficient funds or credit limit
- International transaction restrictions (contact your bank)
- Billing/shipping address mismatch
- Attempted shipment to restricted region (most Asian markets)
Shipping & Delivery
What are my shipping options?
We offer two precision shipping solutions:
- Standard Shipping ($12.95): Via DHL/FedEx (10-15 business days) – ideal for time-sensitive projects with full tracking
- Free Global Shipping: Via EMS (15-25 business days) for orders over $50 with basic tracking
Why don’t you ship to my country?
Due to complex customs regulations, we currently cannot ship to most Asian markets. Some remote islands/mountain regions may also face restrictions or additional fees. Contact us before ordering if you’re unsure about your location’s eligibility.
How are delicate components packaged?
We treat every shipment with museum-level care:
- Brass components: Anti-tarnish wrapping in partitioned boxes
- Model kits: Double-boxing with cushioning
- Fragile parts: Custom foam inserts when needed
Returns & Quality
What’s your return policy?
We offer a 15-day return window from delivery date for:
- Manufacturing defects (pre-paid return label provided)
- Damage during transit (document with photos)
My historic decals arrived damaged – what now?
We understand the frustration when specialty items like BECC flags/decals are compromised. Contact us immediately with:
- Clear photos of damaged items
- Original packaging images
- Order number
Account & Support
How do I track my order?
Tracking information is automatically emailed when your order ships. For Standard Shipping (DHL/FedEx), use the carrier’s real-time tracking system. EMS orders include basic tracking – contact us if updates seem delayed.
Can I modify/cancel my order?
Orders can typically be modified within 2 hours of placement. After processing begins (1-2 business days), changes may not be possible due to our efficient fulfillment system. Email [email protected] immediately with your request.
Do you offer project consultation?
Absolutely! Our team includes fellow modelers who understand complex builds. Email specific questions about:
- Component compatibility (prop shafts to motor mounts)
- Historical accuracy verification
- Scale modeling techniques
Didn’t find your answer? Our dedicated hobbyist support team at [email protected] stands ready to assist with your precision modeling needs. From Caldercraft fittings to Occre train kits, we’re committed to supporting your craft at every scale.